Cancellation & Refund Policy

A failed or pending payment does not confirm a booking. A debit without confirmation is normally reversed by the bank or payment provider. Contact BagSwift with the payment reference if it is not reversed within the provider’s stated period.

Verified duplicate successful payments for the same booking will be refunded to the original payment method after review.

Refund eligibility depends on notice before scheduled pickup, whether resources have been assigned or dispatched, third-party costs and the service already performed. The applicable cancellation treatment will be disclosed during the request and assessed against recoverable costs. A no-show or unsafe, prohibited or non-compliant baggage may result in no refund where failure is caused by the customer.

Rescheduling is subject to availability and may change the price. A request after dispatch may be treated as a cancellation and new booking.

If BagSwift cannot perform a confirmed service for reasons within its control, the customer may choose an available reschedule or refund of the unperformed amount. Where service is prevented by safety, law, security, airport or airline restrictions, the recoverable amount is assessed after costs incurred.

Approved refunds are initiated to the original payment method. Banks and payment providers may take approximately 5–10 business days after initiation. BagSwift cannot control final credit time.

Email info@bagswift.in with the booking number, registered mobile number, reason and payment reference. Never send a card PIN, UPI PIN, CVV, OTP or banking password.